Privacy Policy
This Privacy Policy governs the manner in which Podium Life, LLC collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.podiumlife.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Podium Life, LLC.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the internet service providers utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Podium Life, LLC collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, he/she will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Other than personal information, all comments, blog posts, product reviews, suggestions, questions, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Podium Life, LLC on or through the website or otherwise by you shall become and remain our property once submitted.
Podium Life, LLC, in its absolute discretion, reserves the right to not publish the submission, or remove reviews which do not comply with the terms.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Social Networking sites
These terms also govern any submissions you make on any Podium Life, LLC related third party website or page such as our Facebook, Twitter, or Instagram.
We are not responsible for any content or material posted on any third party social networking site and it does not necessarily reflect the opinions or ideas of Podium Life, LLC or its employees.
All material posted on any third party social networking site must comply with the third party social networking sites’ Terms of Use, and these terms.
Changes to this privacy policy
Podium Life, LLC has the discretion to update this privacy policy at any time. When we do, we update the date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Podium Life, LLC
Email: hi@podiumlife.com
Terms & Conditions of Our Website
By using this website www.podiumlife.com, you agree to be and are bound by these terms and other applicable policies. Podium Life, LLC (the “Company”, also referred to as “us“, “we“, or “our” as the context may require) reserves the right to change these Terms from time to time, so we advise you read through them each time that you use the site. If you purchase products from our site, our Terms and Conditions of Sale will apply to your purchase. If you do not agree with these terms and conditions, you should not use our website.
If you have any questions relating to our terms and conditions, contact the Customer Service team before placing an order.
Acceptance of Your Order
When you order on our website, you are submitting to us a binding offer to purchase the products in your cart for personal usage or consumption, and Company will do its utmost to fulfill this order to the service levels you expect. Orders can be reviewed and amended before purchasing so you should ensure that you have checked the order thoroughly before submitting it to us. Please note it is not possible to amend an order once it has been submitted. You will receive an Order Confirmation from us via e-mail which will be sent to the email address of the account holder. This Order Confirmation email acknowledges that Company has received your order but does not constitute its acceptance of the order.
Company will take an authorization from your payment method when you place your order to ensure that you have sufficient funds in your account (in line with its Privacy Policy). If you are paying by PayPal, payment will be taken at the time the order is placed.
Acceptance of orders is at our discretion. When products are shipped, you will receive an e-mail confirmation and at the point of receipt of shipment slip, only then will a contract be formed, and the contract will relate only to those products detailed in the Shipment Confirmation. Company will inform you if an item you have tried to order is out of stock.
Any products on the same order that Company has not yet confirmed via email will not form part of that contract and will form part of a separate contract when the remaining products have been shipped, are ready for collection or, in respect of any services, begun. Placing an order does not constitute a contract with us until Company confirms the products as shipped, ready for collection or services begun.
Company reserves the right not to accept your order for any reason whatsoever, including, but not limited to, payment problems, product availability, product price, or description error.
Your Status
Orders through our website and over the phone can only be placed if you are at least 18 years of age; are legally capable of entering into binding contracts; and you are a ‘consumer’ (being an individual purchasing the products outside the course of his or her business or trade). All items you order are to be for your own private and domestic use and strictly not for resale. You confirm and agree not to use any products for commercial, business or re-sale purposes when purchasing from us.
Warranty
Company warrants each of its products purchased pursuant to these terms to be free of defective material and workmanship under proper use and application. Except as specifically provided in this or a written warranty statement provided with the products, COMPANY MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES AND ALL OTHER WARRANTIES ARE SPECIFICALLY EXCLUDED, INCLUDING ANY WARRANTY AS TO MERCHANTABILITY OR FITNESS FOR PARTICULAR OR SPECIAL PURPOSES. COMPANY SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES REGARDLESS OF THE CAUSE. Company’s sole liability shall be discharged by replacing any product which may prove defective under normal and proper use, within the effective period of the warranty, if shown to be defective by proper evidence submitted to Company.
Price
All prices, discounts, and promotions posted on this site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and your order confirmation email. We strive to display accurate price information, however, we may, on occasion, make inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.
Promotional Codes
We may offer, from time to time, promotions on the site that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern. Once an order has been placed, you cannot go back and apply a promotional code to your order. If you incorrectly apply the promotional code when placing an order, Company will be unable to reimburse you the discount once the order has been placed. If you are having any difficulties in applying a promotional code or believe the code to be faulty, please contact our customer services team at hi@podiumlife.com.
Payment Problems
If, for any reason, there is a problem with collecting payment from your credit / debit card or other chosen payment method after Company has confirmed receipt of your order, Company will not be obliged to ship your order. Additionally, on some occasions, Company may be unable to process an order. This may be due to: the item being out of stock or no longer available, your payment being declined, our identification of a pricing error or product description error or an unspecified technical error. If you are sure you are using a valid form of payment, please try again or use a different payment method.
Delivery & Shipping
Free Shipping: You receive free shipping on orders of $35.00 or more via USPS First Class. No coupon code is necessary.
Risk in the products (e.g., damage or loss to the products) will remain with us until Company delivers the products to the address specified in your order or they are collected in store when the risk will pass to you immediately.
Provided you have notified us within 15 days, and the return also meets the terms of our returns, exchanges and refund policy, you will be entitled to a full refund including delivery charges if applicable. Company is unable to provide a refund of the delivery charges when only part of your order is being cancelled. Please see Cancellations for more information.
Cancellations
Due to orders being shipped promptly, Company is unable to cancel orders after you have received your order confirmation email.
If your order has already been sent out, you may still cancel your order, and to do so, simply return your order to us within 14 working days marking the returns code on your shipment slip as cancelled. Otherwise, you should follow our online refund policy.
Provided you have notified us on the shipment slip that you wish to cancel your order, and the return also meets the terms of our returns, exchanges and refunds policy, you will be entitled to a full refund, excluding delivery charges. Company is unable to provide a refund of the delivery charges where only part of your order is being cancelled.
If you wish to return your order outside of the cancellation time period specified above, please refer to our returns, exchanges and refunds policy.
Returns, Exchanges and Refunds
At Company, we are very confident in the quality of our products and know that you will enjoy them. If for some reason you are not happy with our products, we will gladly refund your money minus shipping or exchange the product within 15 days of purchase. Company stands behind all of its products.
If you need to ship back a product, please mail the item along with order number to: 433 North Capital Avenue unit 100-007 Indianapolis, Indiana 46204
USA.
Nothing in these terms and conditions affects your legal rights as a consumer in respect of products which are faulty or not as described.
With products purchased as part of a promotional offer or discount, the refund will be amended to reflect any failure to meet the original promotional requirements as a result of returning the product.
With faulty products, Company will also refund to you the prevailing Post Office rate of second-class postage or local equivalent to return the faulty item.
Items should be returned to us within 14 days of purchase. All items must be returned to us in the same condition you received them, and Company may have a right of action against you for compensation if you do not comply with this obligation. All items returned are at your own risk so please ensure sure you obtain a ‘proof of post’ from your Post Office or shipping agent.
All products returned to us are examined and refunds to which you may be entitled will be processed as soon as possible. You will not hear from us unless there are any problems.
Refunds will be processed using the same method originally used by you to pay for your purchase. Exchanges will show on your account as a refund of the original product and a purchase of the new product – you will therefore see these as two transactions on your account.
Events Beyond Our Reasonable Control
Company will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause that is beyond its reasonable control, including, but not limited to changes arising out of weather conditions or other force majeure events that delay delivery. This condition does not affect your statutory rights.
Written Communications
With the majority of communications relating to orders made on our site or over the phone mainly coming through electronic means, including email, Company may contact you by e-mail or provide you with information by posting notices on our website. You agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that Company provides to you electronically comply with any legal requirement that such communications be in writing.
In the case of notice being given to the email address provided, it will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
All written notices given by you to us must be given to Podium Life, LLC, 433 North Capital Avenue unit 100-007, Indianapolis, Indiana 46204 USA, or by emailing us at hi@podiumlife.com.
Privacy
We respect your privacy and are committed to protecting it. Our Privacy Policy, www.podiumlife.com, governs the processing of all personal data collected from you in connection with your purchase of products or services through the site.
Waiver
If you breach these conditions and we take no action, Company will still be entitled to use its rights and remedies in any other situation where you breach these conditions.
Law
This Agreement will be governed by the laws of the State of Indiana, USA, excluding its conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement. All contracts and any matters arising thereunder shall be conducted in English.
Severability
If any of these terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these terms shall remain in full force and effect.
